For ZF, one of the world's largest automotive suppliers, dotWhite delivered first-, second-, and third-level support in partnership with NTT DATA Germany, covering multiple car vendors. The scope spanned everything a deployed unit needed — diagnosing potential issues, supporting the maintenance scheduling system, and resolving problems down to the embedded layer.
When units are deployed in the field across multiple vendors, every unresolved issue is a vehicle, a workshop, or a production line waiting. Support at three levels means owning the problem from first report to root-cause fix in embedded code.
A sustained multi-year, multi-vendor support operation covering diagnosis, debugging, and maintenance coordination for deployed units.
A full support operation spanning L1 triage through L3 embedded C++ diagnosis and resolution, integrated with the maintenance scheduling system, serving multiple automotive vendors within a large joint delivery structure.
Third-level support in automotive isn’t a helpdesk function — it’s engineering. The teams that can read the embedded code are the teams that can actually close the ticket.
Every nearshoring provider is talking about AI. Here is what we actually point it at — requirements, test coverage and code review — and why that is a deliberate choice rather than a modest one.
We've moved into a house in the middle of Cluj-Napoca — 35+ desks, rooms to think in and rooms to argue in, and a garden that has already seen its first barbecue.
So what's next?
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